Refund & Cancellation Policy

Last updated September 5, 2026

Subscriptions

Proposly subscriptions are billed in advance — monthly or annually — through Stripe. You can cancel at any time from your account settings. When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that.

Refunds

Subscription fees are generally non-refundable, including for partial periods and unused time. We will, however, issue a refund in these cases:

• you were charged after cancelling, due to an error on our side;
• you were double-charged;
• the Service was unavailable for a prolonged period during your billing cycle due to our fault;
• where a refund is required by the consumer law that applies to you.

To request a refund, email hello@proposly.net within 30 days of the charge with your account email and the reason. We aim to respond within 3 business days.

Free plan

The Starter plan is free. There is nothing to cancel or refund.

Client deposits

Deposits your clients pay through a Proposly proposal are payments to you, not to Proposly. Proposly and Stripe only process and route them. Any refund of a client deposit is between you and your client and is handled from your Stripe dashboard. Proposly’s platform fee on a transaction is returned proportionally if you refund a client in full.

Chargebacks

If a client disputes a payment with their bank, Stripe manages the dispute process. You are responsible for responding with evidence (the accepted proposal and signature record are available in your account).

Questions? hello@proposly.net